![](https://keithdawson.ventanaresearch.com/hs-fs/hubfs/AP_KD_Ujet%20Simplifies%20Omnichannel%20Interactions%20in%20the%20Contact%20Center.png?width=200&name=AP_KD_Ujet%20Simplifies%20Omnichannel%20Interactions%20in%20the%20Contact%20Center.png)
Although the bulk of contact center seats are still served by on-premises equipment, there appears to be a consensus that the cloud is better suited to delivering a successful, omnichannel customer experience, and that most new contact center deployments will be run on cloud-computing platforms.
Topics: Contact Center, CCaaS