Keith Dawson's Analyst Perspectives

OnviSource Brings Intelligence to Contact Center Automation

Posted by Keith Dawson on Mar 24, 2022 3:00:00 AM

Today’s contact center agents find themselves handling increasingly more complex interactions due to changes in consumer demand, advances in self-service and the proliferation of digital contact channels. This added complexity requires continuous agent support for successful customer experience outcomes. Intelligent software can reduce agent workload and improve customer interactions by picking up customer cues.

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Topics: Contact Center, AI, Customer Experience Management