Keith Dawson's Analyst Perspectives

Dialpad Stresses the Unity of UCaaS and CCaaS

Posted by Keith Dawson on Aug 25, 2021 3:00:00 AM

Dialpad provides contact center and business phone services, a market that is in transition due to a convergence of technologies and business conditions.

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Topics: Customer Experience, Voice of the Customer, Analytics, Collaboration, Contact Center, natural language processing, agent management, AI & Machine Learning