We are happy to share some insights about RingCentral drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
We are happy to share some insights about 8x8 drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
We are happy to share some insights about Five9 drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
We are happy to share some insights about Aspect drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
We are happy to share some insights about Cisco drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
We are happy to share some insights about Avaya drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
We are happy to share some insights about Content Guru drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
We are happy to share some insights about Genesys drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
The outlines of a post-pandemic customer experience (CX) landscape are emerging, and it appears that the market dynamic is bringing companies from different segments into heightened competition with one another. Over the past few years, there has been a change in software-buying preferences from niche point solutions to packaged software suites. Organizations and buyers now want more capability and usability across different tools and they want to work with fewer, and better integrated, vendors.
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Topics: Customer Experience, Contact Center, agent management
We are happy to share some insights about Talkdesk drawn from our latest Value Index research, which assesses how well vendors’ offerings meet buyers’ requirements.
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Topics: Customer Experience, Voice of the Customer, Contact Center, agent management
